Japan Rail Pass is essential for your memorable experience of Japan

m menu image  m home m cart

Conditions of Use

By using www.JRPassOnline.com you consent to be bound by the following Terms and Conditions.
Please note that these Terms and Conditions do not affect your statutory rights.


We may occasionally make changes to our Terms and Conditions. If this concerns you, you are advised to check the current Terms and Conditions prior to every purchase. If you continue to use www.JRPassOnline.com after the date of a change in our Terms and Conditions, your use of www.JRPassOnline.com indicates your agreement to be bound by said new Terms and Conditions.

Copyright and Intellectual property

The content of www.JRPassOnline.com is protected by copyright, trademarks, and other intellectual property rights.

You may retrieve and display the content of www.JRPassOnline.com on a computer screen, store such content in electronic form on disk (but, excepting search engine computers, not on any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices.

You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on www.JRpassonline.com without written permission from Discover Japan Ltd.

Site Availability

Your access to www.JRPassOnline.com may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. Discover Japan Ltd. will attempt to restore the service as soon as it reasonably can.


www.JRPassOnline.com is provided by Discover Japan Ltd. without any warranties or guarantees. You must bear the risks associated with the use of the Internet.

www.JRPassOnline.com provides content from other Internet sites or resources and while Discover Japan Ltd tries to ensure that material included on www.JRPassonline.com is correct, reputable and of high quality, it cannot accept responsibility if this is not the case.

Discover Japan Ltd will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with www.JRPassonline.com.

If Discover Japan Ltd is informed of any inaccuracies in the material on the site we will attempt to correct the inaccuracies as soon as we reasonably can.

In particular, we disclaim all liabilities in connection with the following:


  • incompatibility of www.JRPassOnline.com with any of your equipment, software or telecommunications links
  • technical problems including errors or interruptions of www.JRPassOnline.com unsuitability, unreliability or inaccuracy of www.JRPassonline.com
  • inadequacy of www.JRPassonline.com to meet your requirements

To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to www.JRPassOnline.com.

Nothing in these Terms and Conditions shall exclude Discover Japan Ltd's liability for personal injury or death caused by its negligence.

Our acceptance of an order takes place on dispatch of the order, at which point the purchase contract will be made and you will be charged for your order.

Third Party Websites

As a convenience to our customers, www.JRPassOnline.com includes links to other web sites or material that are beyond its control. Discover Japan Ltd is not responsible for this external content, or for any other site outside of www.JRPassonline.com.

Applicable Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and only the English courts will decide any dispute.

International Use

Discover Japan Ltd makes no promise that materials on www.JRPassOnline.com are appropriate or available for use in locations outside the United Kingdom, and accessing www.JRPassOnline.com from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.

Expiry Date on Payment Card

Please ensure that the expiry date of your payment card is after the date you place your order. Payment is taken when your order is placed online and in the event that the payment card has expired we will be unable to take payment and fulfill your order.


We will make all reasonable efforts to present accurate information but we cannot guarantee the price or our ability to supply any particular item.

All prices shown on www.JRPassOnline.com are to be seen as guide prices, and do not constitute an offer to sell. Formal formation of a contract and acceptance of your order only occurs once we have received payment and dispatched the goods. Until we formally accept your order, receive payment and dispatch the order, placement of an order will constitute an offer to purchase.

Occasionally our suppliers may increase their prices unexpectedly, and this is often something we become aware of only upon ordering stock from them. In the event that this occurs, or in the event of a pricing error howsoever caused, we will check with you to see if you still wish to receive the item at the new price.


If for any reason beyond our reasonable control, we are unable to supply a particular item; we will not be liable to you. If it is impossible to supply an item, we will remove the item from the order and deduct the item price from the total order cost accordingly.

If you are dissatisfied, please contact us as soon as possible and we will attempt to rectify the problem within reason. Please note that we aim to dispatch your order as soon as possible. For most orders placed (before 3:00pm UK time) Monday to Friday this will be within same day. We can make alterations to your order up to the point of dispatch, however, once dispatched any changes to your order will have to be made via our standard returns process (below).

Acceptance & Contract

There will be no contract of any kind between you and us unless and until we actually dispatch the goods to you. Your order is an offer to buy from us. Nothing that we do or say will amount to any acceptance of that offer until we actually dispatch the goods to you. At any point up until then, we may decline to supply the goods to you without giving any reason. At the moment that the goods are dispatched (and not before), a contract will be made between you and us.


Please note that for online sales we take payment at the point of checkout and not at the dispatch stage.


You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions.

If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect.

If you breach these Terms and Conditions and Discover Japan Ltd ignores this, Discover Japan Ltd will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.

Discover Japan Ltd shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its control.

A person who is not a party to these Terms and Conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.